Frequently Asked Questions

You are encouraged to authenticate any watch that you purchase from us. Our Returns Policy is that you can return any watch you purchased from us within 01 day if you find and report any issues or if the watch is not as we described it to be, to receive a full refund. Please refer to the Returns Policy at the bottom of this page to read the full details. 

Deciding to purchase a piece and ask us any and all questions that you may have. We do not accept returns or change of minds. The returns don’t apply unless the item received is different in condition or details from the advertisement, or it’s damaged during the transit. Please refer to our return policy for more details

Every watch we sell comes with a guarantee of authenticity. We have a rigorous process of authentication which goes past just the authentication and extends to performance testing of the watch. Following as below are some of the checks we complete on our watches before we sell:
• The watches are sourced from our trusted partner network, most of which are reputed businesses of the industry.
• We inspect the finer details of the watch, which includes an in-depth inspection of the dial, the case & bracelet, the movement and finer components.
• The watch is tested and verified using sophisticated and modern Swiss machines we have available in-house.
• The number of checks completed on each watch depends on several factors including but not limited to, the history of the timepiece, the source of the watch, the finding from any of the checks stated above requiring a more intrusive or less intrusive inspection etc.

Brand New:

  • The watch is unused, and new in condition.
  • There are no signs of use but there may be some light handling marks.
  • The watch on bracelet may be sized, unless specified otherwise.

Unworn:

  • The watch is not worn or used but there may be some light marks from storage and handling.
  • The watch may be New-old-stock (NOS), not a current dated

Mint:

  • The watch is carefully used. There may be signs of use and with no deep marks or scratches of note unless you look for them, at a particular angle.
  • The watch may have been lightly refinished/polished to make it retail ready for the new owner, unless specified otherwise.
  • No deep dents or dings.
  • No chips or cracks on the glass.
  • Movement running adequately and the watch is keeping time.

Excellent:

  • The watch has light signs of use and/or wear.
  • There may be little dents, surface roughness, or minor nicks on the case and/or bracelet.
  • The movement may need servicing.
  • The watch may have been refinished/polished.
  • Crystal may have light chips but no cracks i.e. the water resistance of the watch is not compromised.

Good:

  • The watch has signs of wear or use.
  • There may be dents, edges deformed and obvious imperfections.
  • The crystal may have a crack(s) and/or chips.
  • The movement needs servicing, and the watch doesn’t keep time well.

We accept bank transfer, and Visa, Master and American Express Credit/Debit Cards. For any watch purchases, please contact us to discuss the watch details, shipping and preferable payment options. Splitting on payments can be discussed.

We will arrange for shipping as soon as the funds are cleared into our account. note bank transfers, can take up to two business day.

If you’re paying by credit, Master, Visa cards, then the payment will be instant, and we can process the shipping as soon as you’ve paid.Due to the premium service, we use, and the insurance for high value of watches, our shipping partners also require one day notice to book/process the shipments.Please get in touch with us prior to placing the order if your order is urgent and we can work out the quickest solution for you. You can email us on xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

We use Third Party fright companies to deliver the watches, once the watch is purchased, depending on the locations the Fright Companies are rather quite efficient in deliver on the shortest times possible.

We are an online store, but shall you wish to inspect a piece, we can arrange to send you video clips of the piece you’re interested in.

We can also arrange for a face-to-face transaction in Perth, WA, subject you are purchasing the timepiece.

We do not have a physical store where we can facilitate to show full collection or viewing to try on the watches.

if you are interested in viewing timepiece listed as brand new and unworn, then although we may facilitate an in-person purchase and prior viewing, we will not allow handling of the watch or try-ons – this is to preserve the condition of the watch.

we are a GST registered business for Australian customers, and all the prices include GST, unless otherwise specified in the listing.

As of now we Don’t ship outside Australia.

We are not affiliated with any watch brand or watchmaker, and as such we are not Authorized Dealers for any watches that we sell. We specialize in buying and selling pre-owned and preloved watches. We are an independent run business.